Privacy Policy of Machete Auctioneers

1. Introduction

Machete Auctioneers is committed to protecting the privacy and confidentiality of all clients, customers, website visitors, business partners and members of the public who interact with our firm.

This Privacy Policy outlines the types of information we collect, how we use that information and the measures we take to safeguard it.

2. Information We Collect

We may collect personal and business information including:

• Full names
• Email addresses
• Telephone numbers
• Postal and physical addresses
• Company information
• Information submitted through contact forms
• Instructions relating to debt recovery, auctioneering or related services
• Information required to perform professional assignments
• Technical website usage information

3. How We Collect Information

Information may be collected when:

• You contact us through our website.
• You send us an email.
• You call our offices.
• You engage our professional services.
• You participate in auctions conducted by our firm.
• You communicate with our representatives.
• You visit our website.

4. How We Use Information

Information collected may be used to:

• Respond to enquiries.
• Provide auctioneering services.
• Conduct debt recovery assignments.
• Execute court orders and warrants.
• Facilitate distress for rent procedures.
• Verify identities where necessary.
• Improve our services.
• Comply with legal obligations.
• Communicate important service updates.

5. Professional Confidentiality

As a professional auctioneering firm, we recognize the importance of handling sensitive information responsibly. Information obtained during the course of assignments is treated with appropriate confidentiality subject to applicable laws, court directives and regulatory requirements.

6. Cookies and Website Analytics

Our website may use cookies and analytical tools to understand visitor behaviour, improve user experience and enhance website performance.

Cookies do not generally identify visitors personally but may collect technical information such as browser type, device information, pages visited and interaction patterns.

7. Sharing of Information

We do not sell, rent or trade personal information.

Information may be shared only where:

• Required by law.
• Required by a court order.
• Necessary to perform professional services.
• Required by regulatory authorities.
• Necessary to protect legal rights and interests.

8. Data Security

We implement reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

While we strive to maintain secure systems, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. Third-Party Services

Our website may contain links to third-party websites including government agencies, regulatory bodies, social media platforms and external resources.

We are not responsible for the privacy practices of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

10. Retention of Information

We retain information only for as long as necessary to fulfil professional, legal, regulatory and operational requirements.

11. Your Rights

Subject to applicable laws, individuals may have the right to:

• Request access to information held about them.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where applicable.

12. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

13. Compliance with Applicable Laws

Machete Auctioneers endeavors to handle information responsibly and in accordance with applicable laws and regulations in Kenya, including data protection requirements where applicable.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective immediately upon publication on this website.

15. Contact Information

For questions regarding this Privacy Policy or our information handling practices, please contact:

Machete Auctioneers
3rd Floor, Office 48
Next-Gen Mall
Mombasa Road, Nairobi, Kenya

Phone: +254 706 619 499
Phone: +254 722 351 294
Email: macheteauctioneers@gmail.com
Email: info@macheteauctioneers.co.ke